Moving Ahead

Agency: Burnaby Family Life

Program Description:

This is a collaborative, case management service approach that serves refugees and immigrants who face multiple barriers in their process of settlement. This program offers outreach and in home consultations in order to reach and support isolated newcomer populations. Some of the services provided are: Needs Assessment, Wrap around support Plan, Individual Case Management, Social and Emotional Support, Settlement Information, Life Skills and Supported Access to Services. BFL partners with MOSAIC and serves clients from Burnaby and New Westminster that have these languages: Dari, Pashto, English, French, Kirundi, Kinyarwanda, Swahili and Farsi.

Client Profile / Eligibility Criteria

Applicants to the program will take part in an eligibility assessment process. Eligibility includes those immigrant and refugees that lack Canadian life experience or knowledge, meet specific immigration status, experience complex life situations and have survived hardships and difficulties.

Registration Information

For referrals and self-referrals please call or visit the office.

Start Dates / Duration


Program Fee: Free

Contact Information

Contact: Ana Maria BustamanteNicole Hurtubise

Phone: (604) 419-6905 / (604) 419-6907

Fax: (604) 299-7910


Website: Visit


Pioneer Community Centre
4535 Kingsway Avenue
Burnaby, V5H 0E5
Entrance located off Pioneer Walk